Toys ‘R’ Us Tries to Come Back, Four Years After Bankruptcy

The retailer, which had closed all its U.S. stores, has resurfaced at the American Dream mall in New Jersey, just in time for the holidays.,

EAST RUTHERFORD, N.J. — It was 11 a.m. six days before Christmas, and a security guard in a bulletproof vest eyed 120 masked customers standing in line at the entrance to the newest retailer at the American Dream mall: Toys “R” Us.

When workers slid open two side gates, shoppers surged in. Lauryn Dankin, 10, walking with her mother, Caren, grabbed a blue cart and was greeted by a sign:

“NOTICE: Staircase is not accessible yet.”

Neither the cafe nor the slide that starts on the second floor and falls to the first was ready for customers. Lauryn walked past a magician practicing sleight of hand and approached Carl Zealer, who was working through a trick involving a worm on a string.

“I have a question,” she said. “Is that static, or is it all an illusion?”

“It’s illusion,” Mr. Zealer said.

“Ohhhh,” Lauryn said. “I just couldn’t tell.”

Toys “R” Us can confound, too. Four years after filing for Chapter 11 bankruptcy protection and three years since closing its 735 stores, the brand that Charles Lazarus started in 1957 has been raised from the dead in time for last-minute holiday shopping. Its first new store and the mall, in East Rutherford, N.J., are betting on the strength of nostalgia’s grip, hoping that a familiar retail name will attract shoppers who are increasingly accustomed to doing their buying online. Toys “R” Us is planning to follow the opening of the American Dream store with hundreds of mini locations inside Macy’s stores over the next year.

“We sat down and were like: ‘We need a toy store! We believe in a toy store!'” said Paul Ghermezian, a developer whose company, Triple Five, owns American Dream. “We want a brand that drives you to come for more than something small.”

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The store welcomes “Toys ‘R’ Us kids,” but it also hopes to appeal to nostalgic adult shoppers.Credit…Clark Hodgin for The New York Times

While the lyrics to the store’s memorable theme song (“I’m a Toys “R” Us kid!”) were painted on the steps, the music heard by American Dream shoppers had been remixed by new owners. On shelves, 10,000 toys ranged from silly (putty) to sophisticated (The New Yorker cover jigsaw puzzles). One board game — Mall Madness — was particularly meta. The name seemed to evoke both retail’s struggles during the pandemic and the nightmare that American Dream faced three months ago when its 16-story indoor ski slope, Big Snow, caught fire overnight.

Still, devotees came to bear witness to the latest retail revival.

“This has got to be heaven,” said Tynisha Day, 44, who woke up at 7 a.m., drove three hours from Baltimore with her two sisters and wore rollers in her hair as she shopped. “We already finished our holiday shopping. We’re just here for the excitement!”

The store’s signature primary colors and images of its mascot, Geoffrey the Giraffe, are displayed as often as possible. The 20,000-square-foot store is close to Nickelodeon Universe — an indoor theme park complete with green slime and roller coasters — and the ice rink with a water park and a “not so mini golf” course.

Yehuda Shmidman is the chief executive officer of WHP Global, the brand acquisition and management firm that acquired a controlling stake in the parent company of Toys “R” Us in March. WHP, whose investors include Oaktree Capital Management, is one of several companies that buy struggling marquee brands and then look to capitalize on the familiarity of the brands’ names by licensing them. Its other brands include Anne Klein and Joseph Abboud.

Mr. Shmidman, 41, grew up in Bergen County, which includes East Rutherford. His first trip to Toys “R” Us was in nearby Paramus, a mall town with two Macy’s stores four miles apart. He marveled at shelves stocked from floor to ceiling.

“I didn’t know there were this many toys in the world,” he said. “It was such a mind-blowing experience — pre-internet days.”

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The two-story Toys “R” Us stocks 10,000 items.Credit…Clark Hodgin for The New York Times
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The store is filling a void, the head of its parent company said.Credit…Clark Hodgin for The New York Times

The collapse of Toys “R” Us in 2018 was painful not only painful to its loyal customers but also to its more than 30,000 employees, who lost their jobs. The retailer became a case study in a private equity deal gone wrong, as the company’s investors loaded it up with billions in debt and drove it into bankruptcy. While lawyers and advisers collected millions in fees during the bankruptcy process, its former workers struggled to get severance.

Reminders of the brand’s tumble into bankruptcy still exist nearby. Less than a mile from American Dream, a Toys “R” Us sign remains on the display board visible to drivers on Route 3 at the Harmon Meadow shopping complex. Lauryn Dankin’s family called the closure of the local Toys “R” Us in Watchung, N.J., “one of the darkest days in our family.” Paramus also had one of the most recent locations; a smaller, “reimagined” store opened there in November 2019 only to close in January 2021.

Whether good memories of shopping experiences past is enough to keep this version of Toys “R” Us going remains to be seen.

“We didn’t create the brand, and we’re not changing it,” Mr. Shmidman said. “All we’re doing is bringing it back to Americans who have been yearning for it.”

Large video screens in the American Dream store displayed images of Geoffrey the Giraffe on an endless loop. When a Christmas tree appeared, he received a series of gift boxes wrapped with bows. One by one, the mascot unveiled a dump truck, a teddy bear and a scooter.

Then a question appeared on the screen: “What will Geoffrey open next?”

Next year, Mr. Shmidman said, he plans to start rolling out 400 Toys “R” Us stores inside Macy’s locations. The two stores reached an agreement in August, and Nata Dvir, the chief merchandising officer for Macy’s, said the partnership would allow Macy’s to “significantly expand our footprint” with children.

When shoppers visited Santaland at the Macy’s flagship store in Manhattan’s Herald Square this season, they saw signage featuring Geoffrey and an announcement: “Guess what’s coming to Macy’s!” Next to it was a direction to shop for toys on the Macy’s website, which features the Toys “R” Us catalog. A Macy’s spokesperson declined to reveal the amount of physical space Toys “R” Us would be allotted, but said the “shop in shops” would feature merchandise and play space for children separated by age, interest and category.

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A magician performed during the grand opening.Credit…Clark Hodgin for The New York Times

“Coming Soon” is the most common phrase seen and heard at American Dream, and locals have come to expect delays. For more than a decade, the mall was plagued by postponement, only to open in phases from October 2019 to October 2020, when pandemic foot traffic was a trickle. Next year, a Starbucks is expected to open in the mall, and the ski lift, which has been closed for repairs since the fire, will reopen in 2022.

Toys “R” Us is the Russian nesting doll of retail — a work in progress inside a work in progress — and plans to have its slide and cafe ready in January.

On Tuesday, customers making their way to Toys “R” Us walked down a corridor lined with eclectic offerings, from artisanal cotton candy and popcorn to the Beef Jerky Experience, which had a “Now Hiring” sign out front.

Curiosity seekers coursed into the toy store, and the stairs were open, but at 3 p.m. employees closed the gate and directed newcomers to form a line. To celebrate again, a grand opening, with a ribbon cutting and a cake, was staged at 3:30 p.m. More than 100 people waited in a line that stretched to Wetzel’s Pretzels.

“Oh, my God, who is excited?” Mr. Ghermezian, the developer, said. “I don’t know about you guys, but all I have in my head is the jingle, right?”

He led the guests in the theme song; the crowd carried the tune a cappella.

Mr. Shmidman said the remixed rendition playing on speakers in the store had some “2021 pep” and took “versions and versions and versions.”

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A buyer leaving the store. Another customer drove all the way from Baltimore to shop at the Toys “R” Us.Credit…Clark Hodgin for The New York Times

“If you get chills hearing it, we nailed it,” he said. “If not? We’ll go back to the studio.”

Jerry Arnold, 31, was first to enter. A father of two, he grew up in East Rutherford and had been a Toys “R” Us regular since he was 4 years old, buying Power Rangers and PlayStations. Frustrated with the time it had taken the mall to be completed, he was surprised that the toy store opened Christmas week.

“Hopefully they stay alive this time,” he said.

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